Please read carefully our Refund Policy and then take your decision

Enstella Systems provide evaluation versions of all the softwares which gives our potential online customers first hand experience to try & test Enstella Software before ordering. Our evaluation versions of software gives you a fair idea on chaces of the recovery results that the full version product might deliver. We strongly suggest you to download our trail version software, test it, evaluate & get a complete understanding of our software capability using the evaluation version.

Before you Return your Software

There are millions of different configurations of computers on the market and we do our best to keep up with them. If you have problems running the software, the answer may be a simple e-mail. Our professional and trained support staff have a great deal of knowledge and are happy to help out when you need it.

Before we can authorize a return, we require that you try resolving the problem with our well-trained support staff. If you have a support question, please use our Frequently Asked Questions page for answers.

Delivery of Product - Order Fulfillment & Activation of Email

Our order fulfillment email sent by our authorized reseller or payment gateway on behalf of Enstella Systems. These emails contains the full version software download link and software activation details.

Software Return Guidelines

Section-1) In This section defined the customer has the right to request for refund for the Enstella Systems product/software for the 30 days from the date of purchase. After 30 day customer will not be able to request refund of the Enstella Systems Software/Product.

Section-2)

Enstella Systems Software is not responsible for any kind of the following....

1. Any lost of the data or misdirected email.
2. Delays in software downloading or receiving activation deatils or any kind of the communication delays.
3. Delay due to any unforeseen uncontrolled factor.
4. Enstella is not responsible for Mail being marked as SPAM/Others by the email client application of the client or by the mail server being used by the client.
5. Mail for download or activation is bounced by the sender or receiver mail server due to any reason.

Section-3) -

Enstella Systems will not consider any refund request on below circumstances-

1. Once Software purchased and got the software fulfillment email, you don’t need the software any longer.
2. Accidentally Purchased Software and now want to remove it from the system.
3. I want to purchase any other software BUT by mistake i ordered wrong one.
4. Software purchased is not suitable for the platform you are using.
5. Unable to use software, as basic requirements to run software is not fulfilled by your machine.
6. Delay fulfillment emails on weekends
7. Without evaluating demo version, i ordered Software and found its not fulfill my requirements. [We always recommend to first try our demo version to evaluate our software functionality before purchasing]
8. Customer has not requested technical support before submitting refund request.
9. Customer has not followed the instructions given by support staff in order to attempt to solve the issue.

Section-4)-

Refund will be made only if one of the below conditions hold true. Please Read Carefully....

1. If the Client was able to perform the operation as stated with demo version but the functionality was not there in the Full Version of the Enstella Systems Software.
2. If the Enstella Systems Support Team fails to help the client resolves the issue stated in Section.
3. If our software fails to perform the respective job, then please contact with our Technical Support Team at support@enstella.com! Our Technical Support Engineer will analyze the case and analyze your files in our Recovery LABS or by remote connectivity. If they are unable to recover or repair your appropriate file then the FULL purchase amount will be credited to your credit card. Refund is strictly based on this condition if they fail to provide the full assistance.

Section-5)-

Enstella Systems Software is not responsible for miss-interpretation by client of material published as part of promoting the product/software by Enstella Software. In such case the responsibility lies with client to get the right interpretation from the Enstella support Team.

Section-6) -

• The Client provides in written document of the product/software bought from Enstella Systems software will be destroyed from all client machines where it have been installed and also allow authorized person from Enstella Systems Software to do physical inspection of all the machines where it was installed to ensure destruction is done properly.
• Any evidence of the refund product/software will entitled to legal proceedings.

Section-7)-

• From the date of receiving the "Letter of Destruction" from the client, the refund will be processed within 20 days. Any delay than 20 days will be notified to the client through email from Enstella Systems Software.